Reference

Understand How keatonbet Handles Your Privacy

This page explains exactly what data we collect when you open an account or transact through DANA, OVO, or GoPay, how we use it, and what rights you hold over it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data handled with careDANA, OVO, GoPay transaction recordsYour right to access or delete dataNo third-party selling of your informationContact us anytime to update records
keatonbet Understand How keatonbet Handles Your Privacy
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you need to request your data, correct account details, or ask how your GoPay or DANA transaction history is stored, our support team handles privacy queries directly. Send your request through any of the channels below, and include your registered account email so we can verify your identity before processing the request.

Team online

Live Chat

Open the chat widget inside your account dashboard to submit a privacy query. Have your registered email and e-wallet details ready for identity verification.

Email Support

Send your data access or deletion request to our support email address found in your account settings. We aim to respond within the period required under applicable law.

Account Settings

Some data updates — like your linked OVO or GoPay wallet number — can be changed directly from the account profile page without needing to contact support.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention

We apply security measures across every layer where your data moves — from the moment you enter account credentials on mobile to when a GoPay withdrawal is confirmed. Here is what that looks like in practice across four key areas.

Account Security

Login sessions use encrypted connections. If we detect an unfamiliar device accessing your account, a verification step is triggered before access is granted.

Cookie Use

We use session cookies to keep you logged in across page loads and analytics cookies to understand how the lobby is used. You can block non-essential cookies in your browser without losing account access.

Data Retention

Transaction records tied to DANA, OVO, or GoPay payments are kept for as long as financial and legal obligations require. Account data is deleted after a defined inactivity period, subject to applicable local law.

Third-Party Processors

Payment processors handling your e-wallet transfers operate under their own privacy terms. We share only the minimum data they need to complete a transaction — nothing beyond that.

Common Questions About Your Privacy on keatonbet

These are the questions we get asked most often about data, account rights, and how privacy works when you use DANA, OVO, or GoPay on our platform.

We collect your name, contact details, and the e-wallet account you register — DANA, OVO, or GoPay. We also log device and session metadata when you access your account on mobile or browser.

Yes. Submit a data access request through live chat or email support with your registered account email. We verify your identity first, then provide the data within the timeframe required by applicable law.

We do not sell or rent your data. We share only what payment processors need to complete your DANA, OVO, or GoPay transactions — nothing extra and never for third-party marketing purposes.

Financial records including GoPay and OVO transaction logs are retained as long as reconciliation and applicable legal requirements demand. After your account becomes inactive, personal data is scheduled for deletion per our retention policy.

Basic details like your linked OVO or GoPay wallet can be changed from your account profile page. For name or identity corrections, contact support through live chat or email with verification documents.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser settings; session cookies must stay enabled for your account to function.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.